Refund Policy

This Refund Policy describes the conditions under which GoPasswordless ("we", "us", or "our") offers refunds for our Software as a Service (SaaS) application ("App") and website ("Website"). By using the App or Website, you agree to be bound by this Refund Policy.

1. Subscription Refunds:

  • Subscriptions to our services are billed on a recurring basis (e.g., monthly or annually). You may cancel your subscription at any time, but no refunds will be provided for the remainder of the current billing period.

2. Satisfaction Guarantee:

  • We strive to ensure customer satisfaction with our services. If you are dissatisfied with our services for any reason, please contact us at contact@gopasswordless.dev within 14 days of your subscription purchase to request a refund.

3. Eligibility for Refunds:

  • Refunds may be issued at our sole discretion and are subject to the following conditions:

    • The request for a refund must be made within 14 days of the original purchase date.

    • We reserve the right to refuse a refund if we determine, in our sole discretion, that the request is fraudulent or made in bad faith.

    • Refunds will not be provided for any portion of the subscription period that has already elapsed.

    • Refunds will not be provided for any additional fees incurred by third-party payment processors.

4. Refund Process:

  • To request a refund, please contact us at contact@gopasswordless.dev with your subscription details and the reason for your request. We will review your request and respond within a reasonable timeframe.

5. Payment Disputes:

  • If you dispute a payment made to us with your payment provider (e.g., credit card issuer), you may be subject to additional fees or penalties. We reserve the right to suspend or terminate your account pending resolution of the payment dispute.

6. Changes to Refund Policy:

  • We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the App or Website after the posting of changes constitutes your acceptance of such changes.

7. Contact Us:

  • If you have any questions or concerns about this Refund Policy, please contact us at contact@gopasswordless.dev.

Last Updated: 22/02/2024